Shipping policy
SHIPPING POLICY
Last updated: September 16, 2026
Thank you for shopping with COSLANLEE.
This Shipping Policy explains how we process, fulfill, and deliver orders placed through our website.
ORDER PROCESSING
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During holidays, promotional periods, severe weather, or periods of unusually high order volume, processing times may be longer.
SHIPPING AND FULFILLMENT
COSLANLEE works with third-party fulfillment providers and shipping carriers to store, process, and deliver customer orders.
Orders may be fulfilled from different fulfillment centers depending on product availability and the customer's delivery location.
As a result, items from the same order may occasionally arrive in separate packages.
UNITED STATES SHIPPING
Standard delivery is generally estimated at:
3–7 business days after order processing.
Faster shipping options may be available at checkout for eligible products and delivery addresses.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
SHIPPING RATES
Available shipping methods and shipping charges, if any, are displayed at checkout before payment is completed.
COSLANLEE may offer free standard shipping or other shipping promotions from time to time.
ORDER TRACKING
When tracking information becomes available, we will send a shipping confirmation email containing your tracking details.
Please allow up to 24–48 hours for tracking information to update after your order has shipped.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you discover an error in your shipping address, contact us immediately at:
COSLANLEE@outlook.com
We will make reasonable efforts to update the address. However, once an order has entered fulfillment, we cannot guarantee that an address change can be made.
DELIVERY DELAYS
Delivery dates are estimates.
Delays may occur because of circumstances outside our reasonable control, including:
• Severe weather
• Carrier delays
• Public holidays
• Transportation disruptions
• Incorrect or incomplete delivery addresses
• Natural disasters
• Other circumstances beyond our reasonable control
We will make reasonable efforts to assist customers with delayed shipments.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package has been delivered but you cannot locate it, please:
1. Check around your property and delivery location.
2. Check with household members, neighbors, building management, or reception staff.
3. Allow up to 24 hours, as some carriers may update the delivery status shortly before final delivery.
4. Contact us at COSLANLEE@outlook.com if you still cannot locate the package.
LOST OR DAMAGED SHIPMENTS
If your order appears to be lost in transit or arrives damaged, please contact us at COSLANLEE@outlook.com as soon as possible.
Please include:
• Your order number
• Your name
• Photos of the damaged product and packaging, when applicable
• Relevant tracking information
We will review the issue and provide an appropriate resolution based on the circumstances.
MULTIPLE SHIPMENTS
Products in the same order may occasionally ship separately because of inventory availability or fulfillment location.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
RETURNS
Please do not send returned products to the address printed on your original shipping package unless specifically instructed to do so by COSLANLEE.
For return instructions, please review our Return and Refund Policy or contact:
COSLANLEE@outlook.com
CONTACT US
COSLANLEE
Legal Business Operator:
Guangzhou Zhouying E-Commerce Co., Ltd.
(广州洲盈电子商务有限公司)
Customer Support Email:
COSLANLEE@outlook.com
Customer Support Phone:
+1 (818) 619-5589
Business Address:
Room B0673, 1706, No. 1000 Xingang East Road,
Haizhu District, Guangzhou, Guangdong 510000,
China